One document a month. It should take two minutes to read and it should never contain a surprise. If it does either of the opposite things, that is worth raising with whoever manages your unit.
What is on it
- Reservations and nights sold. How many bookings, and how many nights they covered. Two very different numbers and both are useful
- Gross revenue. What the unit took across all channels before anything comes off
- Management fee. Our share, calculated on the basis set out in your agreement
- Operating expenses. Cleaning and turnover, supplies and consumables, and any maintenance in that month, itemised rather than lumped
- Net paid to you. The number most owners read first, and the only one that reaches your account
Which line to read first
Not the net. Read nights sold against the month before. Revenue moves for two quite different reasons, rate and occupancy, and only the second one tells you whether the unit is being marketed properly. A month where revenue held up because the rate went up while occupancy fell is a month to ask about.
Why one payment and not four
Booking channels pay the manager rather than the owner, and we remit a single payment to you. That is deliberate: four platforms paying on four schedules into your account is a reconciliation job that lands on you every month, and it makes the actual performance of the unit almost impossible to see.
It also means Airbnb does not pay you directly, which surprises people, so it is worth saying plainly.
When it arrives
On commission management, the statement comes with a direct deposit on the first business day of the month. On the fixed income model there is no statement in the same sense, because the amount does not move: you are paid the same figure on the 1st regardless of what the unit did.
That is the real trade between the two models. One gives you a document to read and a number that varies. The other gives you a number that does not and nothing to read.