Guide
/ How it works
The whole sequence
You are involved twice.
Everything between sending us an address and the unit taking its first booking. There are five steps and you make two decisions. The rest is ours.
Step by step
Five steps, and you do not get started until the fourth.
Eligibility review
You send the address and the unit type. We read the condominium declaration, the building’s own rules and where the unit sits with the city, then come back in writing with the models it can legally run and the mix we would recommend across a year.
This is the step every other manager skips, and it is the reason we do it first. Selling you a management agreement for a model your building forbids helps nobody, and it is discovered in month two rather than week one.
- Free, and nothing is owed if you stop here
- The answer is sometimes no, and you get that too
- No obligation and no follow-up sequence
We come and look at it
Before anything is written down we walk the unit. What is there, what is worn, what a guest notices on the first evening, and what the building is going to be like to work in: the loading bay, the lift booking, whether the concierge will hold a key.
You get the list either way, including the parts that are cheap to fix, the parts worth spending on, and the parts we would leave exactly as they are. Owners routinely over-furnish the wrong rooms and under-furnish the kitchen.
A written plan
One document. The recommended rental model or mix of models, whether we would suggest the Fixed Income Model or commission management, the scope of what we run, what stays with you, the fee and the term.
Where the unit suits it, the plan includes the summer and winter split rather than assuming one model for twelve months. Nothing gets started until you have read it and asked whatever you want to ask.
Onboarding
A professional shoot first, because photographs move a listing further than anything else on it. Then the listing is written and published across the channels, the rates and minimum stays are set, and the city registration is prepared where the model needs one.
If the site visit turned up work, this is when it happens. We coordinate the trades and you approve the spend on the terms set out in your agreement.
It runs
Guests screened and handled, turnovers scheduled and photographed, rates reviewed, trades booked when something breaks. One written statement a month with nights sold, revenue, spend and the net paid to you, and on commission management a login to look at any of it whenever you want.
The only thing that reaches you after this point is the statement, and one person if something genuinely needs you. It is the same person every time.
Your side of it
What we actually need from you.
Three things, and the third one is the one people forget.
The address, and access once
Enough to look the building up, and a way in for the site visit and the photography. After that we hold keys or codes and you do not need to be there again.
A decision on the plan
Read it, ask about it, then yes or no. This is the one real decision point and we would rather you took a week over it than agreed to something you had not read.
The awkward facts, early
The board that has already written to you, the leak last winter, the tenant whose notice period is not what you told the agent. All of it is cheaper now than at handover.
The one next step
Step one is a form and a free answer.
Free eligibility review
About a minute to complete.
Goes to info@guestpoint.ca and nowhere else.