For owners
/ Homeowners
One property, run properly
The parts owners find hardest to hand over.
Written for someone with a single unit rather than a portfolio. You are not trying to build a business. You are trying to stop this one becoming a second job.
Six things owners say
What is actually hard, and what we do about it.
These are the six that come up in almost every first conversation, in roughly the order they come up.
The challenge you have
What we do about it
"I do not know what my unit is allowed to do."
The city has rules, the building has rules, and they are not the same rules. Nobody selling you management wants to be the one to tell you which ones stop you.
We answer that before we quote
The review reads your condominium declaration, the building’s own rules and where the unit sits with the city, and comes back with the models it can legally run. Free, and the answer is sometimes no.
"The guest messages never stop."
Self-managing one unit means being on call. The lockout is at two in the morning, the boiler question is during your day job, and the one you miss becomes the review.
You are not in the thread at all
Every message, from the first enquiry to checkout, is ours. Not triaged to you, not escalated to you. You hear from us when something actually needs you, which is rarely.
"Turnovers eat my weekends."
Cleaners cancel, linen runs out, and the gap between a checkout at eleven and a check-in at four is yours to solve from wherever you happen to be.
Scheduled, staffed and photographed
A turnover between every stay with hotel-standard linen, restocked consumables and a photographed condition check filed each time. When a cleaner cancels it is our problem to re-staff.
"I have no idea if I am charging the right amount."
A rate set once in March is wrong by June. Set it too high and the calendar sits empty; too low and you are busy for nothing, which is the worse of the two.
Reviewed against live demand
Rates, minimum stays and seasonal floors move with demand, the city’s event calendar and what comparable units in your own building are asking that week.
"Something will break and I will not know who to call."
Finding a plumber who will attend a condominium at short notice, on a Saturday, for one job, is a genuinely hard problem when you have one unit and no leverage.
A trade network that already knows the buildings
Vetted contractors booked, met on site and followed up. How spending is handled is written into your management agreement rather than negotiated in the moment.
"I never really know how it is doing."
Money arrives from several platforms on different days and none of it reconciles to anything. Whether the unit had a good month is a question you answer by feel.
One statement, and the login if you want it
Reservations, gross revenue, fees, expenses and the net paid to you, on one document each month. On commission management you also get the owner portal and can look whenever you like.
Who this suits
Four owners we work with most often.
The accidental landlord
You moved in with someone, or moved out of town, and kept the condominium rather than selling into a market you did not like. Now it needs running and you did not sign up for that.
The investor with one unit
Bought to hold, and the yield on an unfurnished lease is thinner than the plan assumed. Furnished letting closes some of that gap if the building permits it.
The owner who is not here
Out of province or out of the country, with a unit you cannot walk into. What you need is somebody accountable on the ground and one person who answers email.
The one who has done it themselves
You have run it for a year or two, the listing has a review history worth keeping, and you have decided the weekends are worth more than the margin. We take over the listing rather than restarting it.
What handing over does not mean
It is still your property.
Handing over the running of a unit is the part owners hesitate over, so it is worth being specific about what does not change.
The listing belongs to you
It carries your property, your review history and your account. If we part ways, it stays with the unit rather than leaving with us.
The registration is in your name
Where the unit runs on a City registration, it is held in your name and stays with the property.
The term is written down
The length of the agreement and how it ends are set out in the plan you read before signing. Nothing rolls on by default without you knowing about it.
Questions
What single-unit owners ask first.
No, and most of what we run is exactly that. A single well-prepared unit in a building we already know is a better piece of work than a portfolio spread across the city. We are not trying to be the largest manager in Toronto, which is the whole reason we can answer your email ourselves.
The notice arrangement is set out in the agreement you read before signing. Practically: a unit with a live booking calendar and a review history usually shows better than an empty one, and existing bookings have to be honoured or bought out. Tell us early and we manage the calendar down rather than cancelling on guests.
Not before you talk to us. We walk the unit as part of onboarding and give you the list, including what is already fine and what we would not spend money on. Owners routinely over-furnish the wrong rooms and under-furnish the kitchen. Partially furnished is a perfectly normal starting point.
It depends which way you are paid. On the Fixed Income Model, nothing: we pay you a set amount and keep the difference. On commission management there is a share of what the unit earns, a one-time onboarding fee and a fixed monthly supply fee. All quoted per property after the review, in writing, before you get started. Both models compared.
Twice. You send the address, and later you read the plan and decide. After that the unit is ours to run, and the only thing that arrives is a statement each month. If something genuinely needs you, one person contacts you and it is the same person every time.
The one next step
One unit, one form, one straight answer.
Free eligibility review
About a minute to complete.
Goes to info@guestpoint.ca and nowhere else.